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      Forward Service Corporation

      Engaged Employer

      Forward Service Corporation reviews

      3.8

      67% would recommend to a friend

      (220 total reviews)
      avatar

      Michelle Szabrowicz

      90% approve of CEO

      57% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Culture & values

      3.6

      Senior management

      3.6

      Career opportunities

      Forward Service Corporation has an employee rating of 3.8 out of 5 stars, based on 220 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Forward Service Corporation employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      220 reviews
      2.0
      Jul 9, 2015

      Stay away!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They do provide needed services that they are contracted by the state of WI to provide.

      Cons

      The workload is overwhelming and won't hire on other staff. We don't always get breaks and often times hourly employees come in early and work late WITHOUT OT!! (needs to be reported) Management seems to be oblivious to anything that isn't their job!

      avatar
      Forward Service Corporation Response
      10y
      Thank you for taking the time to provide us some feedback. Forward Service Corporation neither expects nor condones employees coming in early or working late without being compensated. Our time reporting system should reflect all hours worked. Employees are instructed to report all hours worked in ADP and receive pre-approval for working overtime as we have to manage our grant money carefully. If the workload has become overwhelming, please speak with your supervisor about this. Our staff are our service and while we work in a busy industry, we want everyone to have a manageable workload and expectations. As for Emergency Assistance, this has always been part of the W-2 contract and staff were expected to handle all applications while also serving W-2 customers. We created the Emergency Assistance Call Center to lighten staff workload by centralizing the application process. Reviews have been quite positive to date from both customers and staff who now have more time to dedicate to customers.
      5.0
      Jul 7, 2015

      Great experience at FSC!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have been with the company for two years and love my job! My office and team are extraordinary and we work collaboratively with both FSET and W2 programs but also collaborate with other agencies in the community. All positions work well together to support each other. It is one of the best feelings to help someone make a change in their life and better themselves and at FSC, we get to do it everyday! There are lots of opportunities for growth in the company, so it's great to know there are opportunities to move up into supervisor/management. Fast paced work environment where you get to work with customers with very different stories, goals, experiences and backgrounds.

      Cons

      There is a definite learning curve to feeling "excellent" at your job. The programs have policy developed by the state, so learning policy and being able to effectively manage and monitor your caseload takes time. It's easy to get overwhelmed but everyone will tell you it takes time to really grasp policy. There is also lots monitoring to ensure compliance with state policy. The intentions are good in that they are to keep cases clean but when you have a lot of stuff to do and need to go back and fix things it can be frustrating. As far as benefits, copays for health insurance has been the killer for my family.

      avatar
      Forward Service Corporation Response
      10y
      Thank you for your review and kind words. We're glad you love your job and want you to grow with the company. You embody the FSC spirit in helping customers achieve.
      5.0
      Jun 24, 2015

      Challenging, but Exciting Opportunities

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of growth opportunity; Excellent co-worker relationships; Job satisfaction that stems from making a difference in the lives of others; fast-paced, challenging work environment

      Cons

      High-volume workload ensures that no day is like any other, which isn't necessarily a bad thing!

      avatar
      Forward Service Corporation Response
      10y
      Thank you for your review and we're so glad you're enjoying your FSC experience.
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      ReviewsForward Service Corporation reviews

      Glassdoor has 224 Forward Service Corporation reviews submitted anonymously by Forward Service Corporation employees. Read employee reviews and ratings on Glassdoor to decide if Forward Service Corporation is right for you.