- All sales associates are delegated to limited, or part-time status. This will sometimes mean 3 hours a week scheduled and a maximum of 25, and four on-call shifts that you probably will not be working because there are multiple employees with the same on-call. When I was hired, I was told that I could receive full-time after Christmas, which would have been my 90 day mark. I've had weeks where I tried to pick up shifts, but had to be cut on other days because I had too many hours for the week.
- The Tier system is awful. I cannot trade hours with anyone outside of my Tier, pick up a shift from outside of my Tier, and if someone with limited availability settles into Tier 1, not only do they get the peak hours, all other Tiers have to be scaled to allow Tier 1 to get the most hours. So if that person is only available (and scheduled) for 8 hours a week, then the other Tiers cannot exceed 8 hours per person, regardless of scheduling needs. It hurts management most of all, since their long-term employees are now being penalized because someone had a lucky break on their one shift a week.
- I have been with the company for 16 months. I have never received a review, a raise, and I do not qualify for any benefits because only full-time employees are eligible. Only managers are given the option for full-time. I took every available shift I could last year and made less than $6K. I cannot even afford to use my generous discount, because I make less than $300 a month and receive government assistance. Silly me for taking this job over another one I was offered because this one offered advancement from within and I was willing to relocate!
- The company has never shown any evidence of promotion from within. All of my DMs have been outside hires. All of my store managers were outside hires. All of my assistant managers were outside hires. And for the two times that an ASM position became available, our DM wouldn't even interview any of the three of us who had applied, all of us with many years of retail management experience. She wouldn't even meet us, but she flew out to interview an outside applicant. As for my own assistant manager, he has applied for store manager three times, and rejected three times. He has been our lead assistant since our location opened, and to add insult to injury, actually trained all of his bosses.
- Constant turn-over of management is stressful. From DM to SM to ASM. And I'm just a part-timer! I cannot imagine the stress that my managers must feel when we are given a whole new set of rules to follow and they have to take the backlash for it.
- The pay is absolutely not competitive. Even my managers work second jobs because they are not being paid competitively. And my location has a paid parking garage (we are in a downtown location), and I'm being paid 50 cents above minimum wage, which I was told would only be for the first 90 days.
- You will do floor moves every two weeks. And most of the time, there will not be the props or merchandise available to complete it. And it's now YOUR problem to fix. It's a shame that there aren't people who don't work in warehouses just to make sure you have what you need...
- On-call shifts. They suck. You can't count on them either way. And if you have a long commute, like me, you have to call at least 1.5 hours in advance, and get a "I don't know. Just wait a little while longer, okay?"
-Your schedule will change at the drop of a hat. If you have days off in a row, don't make plans. You will find out two hours in advance that someone changed your schedule and never called you. It happens to me at least three times a month.
- Highly disorganized company to work for. From communication from on high to how our shipments are processed, this is like working for a mom and pop company some days, instead of a major corporation. This company excels at micromanagement, but as for company-wide management, it's a mess.