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Foundation for California Community Colleges

Engaged Employer

Foundation for California Community Colleges reviews

3.3

55% would recommend to a friend

(96 total reviews)
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Keetha Mills

61% approve of CEO

51% positive business outlook

Foundation for California Community Colleges has an employee rating of 3.3 out of 5 stars, based on 96 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundation for California Community Colleges employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

96 reviews
2.0
Jun 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits, especially for full-time long-term employees

Cons

The call center experience went downhill in 2022 when the SOP changed from being customer service related to more of an exact script. The call center agents are expected to handle calls like BOTS than as humans with a natural flow of conversation with callers.

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Foundation for California Community Colleges Response
3mo
Thank you for sharing your experience and for your time with us. We’re glad to hear you valued the pay and benefits. We also appreciate your feedback on call handling expectations. We’re always looking at how to balance consistency with allowing our team to engage naturally with callers, and your perspective helps inform that.
3.0
Jun 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent pay Low call volume

Cons

Scripts, everything’s scripted and verbatim is required & they do stupid stuff like script “I am” instead of “I’m” and make down for not saying I am. The QA is an overkill. The scripts are absolute overkill and the job of a BOTT not a human being used as a scripted bot. Someone has crazy control issues and they can train a bot to say exactly what they want it to say. Things that were beneficial to helping with pin set up is no longer allowed and the result is they end up having to call again. Contract job only 5-6 months employment

1.0
Jun 17, 2025

Incompetent, poor management of the Technology Solutions department

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The mission is great on paper. Some team members are passionate about the work but we are not supported to succeed.

Cons

Incompetent executives, lack of integrity, poor planning and mismanagement of resources. The one manager who cared, had a sense of direction and always delivered was wrongfully terminated.

Viewing 10 - 12 of 96 Reviews

Glassdoor has 110 Foundation for California Community Colleges reviews submitted anonymously by Foundation for California Community Colleges employees. Read employee reviews and ratings on Glassdoor to decide if Foundation for California Community Colleges is right for you.