Is Foundever a good company to work for as a Client Support Associate?

Client Support Associate professionals working at Foundever have rated their employer with 3.8 out of 5 stars in 3,968 Glassdoor reviews. This is a lower than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Client Support Associate Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at Foundever .

Does Foundever pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at Foundever with 3.7 out of 5 stars based on 3,968 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Support Associate salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4434) , Customer Service Representative (CSR) (1509) , Customer Service Professional (762) , Customer Service Agent (698) , Customer Service (427) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1057 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 651 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 496 reviews)); "Benefits are good and fair" ((in 473 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 369 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1176 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 814 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 238 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 133 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 131 reviews))

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Foundever

Foundever Client Support Associate reviews

3.8

75% would recommend to a friend

(3,968 total reviews)

Laurent Uberti

82% approve of CEO

69% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.8

Career opportunities

3.7

Senior management

3.7

Compensation and benefits

Client Support Associate employees have rated Foundever with 3.8 out of 5 stars, based on 3,968 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Oct 4, 2012

Awesome experience.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The benefits specially the Health card.

Cons

Politics are very visible on the production floor.

2.0

Oct 2, 2012

Interesting

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great co-workers, management works with school schedules...sometimes.

Cons

Depending on the campaign your on your experience will vary, working for a cell phone company it was horrible, desk sharing, management not being knowledgeable on anything pertaining to the campaign, if you ask a question their response is "well you've been on the phone longer than i've been a supervisor so you should know how to find the answer", and we are severely understaffed, and it's blatantly obvious by the amount of calls are in waiting (over 200/day) on a 10 hour shift. Not worth the poor pay rate in which I'm currently capped off from.

3.0

Sep 27, 2012

A not so good experience!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I love the Health card as I have my kids and mom enrolled for free. Unlimited doctor's appointment and assistance on medicines and laboratories are of great help.

Cons

Coaches though are not so approachable as politics in this company are so high in this company. They refer friends first to a higher position than referring those ones that has a potential and more compatible in the position. Some inconsiderate coaches and lack of knowledge when it comes to handling a team. Self centered.

Viewing 3943 - 3945 of 3,968 Reviews

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Foundever Client Support Associate reviews

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Awesome experience.

Interesting

A not so good experience!

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