Pros
Sitel gives everyone a chance to apply themselves. You do not have to have any experience to work there. The company trains you for ample time which allows you to learn everything you need to know. Sitel allows anyone to apply for any open position available. The company gives one a raise when they have worked there for 6 months. I think Sitel is a company where one can grow and excel to a higher position over the years. This company helps you with any other training that you might need. They work with you if you have appointments to go to during work hours.
Cons
Sitel has too many people working their that do not want to be their. Team leaders are at work to help employees but act like they do not want to be there. They have a shift bid, that means if your performance is not up to par you will get a shift that you cannot work. If you get a shift that you cannot work the company says they will take it that you quit. I do not think that is right. If you cannot work a shift but need your job they should help you in some sort of way.