Foundever Customer Service Insurance Agent reviews

3.7

79% would recommend to a friend

(113 total reviews)
avatar

Laurent Uberti

83% approve of CEO

58% positive business outlook

Customer Service / Insurance Agent employees have rated Foundever with 3.7 out of 5 stars, based on 113 company reviews on Glassdoor. This indicates that most Customer Service / Insurance Agent professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service / Insurance Agent professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

113 reviews
2.0
Jul 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Was ok at first in my experience

Cons

Stuck at home work and high non stop volume

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Foundever Response
1y
Thank you for your feedback. We understand that call center work can be demanding, especially with high call volumes. To support our associates, we provide comprehensive training, offer a nesting period with close support, and maintain an open-door culture where team members can reach out for help. We also have an Employee Assistance Program available. Your suggestions for improving coaching and using new ideas are valuable, and we will share your feedback with the relevant teams for further consideration. We appreciate your input and are committed to making continuous improvements. Jasmin at Foundever
4.0
Jul 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Working at foundever was an amazing opportunity. Meeting and speaking with new people and being able to truly help others.

Cons

Bad communication between management and representatives

5.0
Jun 11, 2024

n/a

Recommend
CEO approval
Business Outlook

Pros

good benefits and paid time off

Cons

no pay for up training

Viewing 37 - 39 of 113 Reviews

Glassdoor has 24,743 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.