Foundever Customer Service (CSR) reviews

4.0

79% would recommend to a friend

(5,485 total reviews)
avatar

Laurent Uberti

85% approve of CEO

72% positive business outlook

Customer Service (CSR) employees have rated Foundever with 4.0 out of 5 stars, based on 5,485 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

5K reviews
1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Knowledge about FMLA, STD, & LTD

Cons

Can’t do overtime but they don’t give you paid holidays. The pto earned is very low. They allow the callers to abuse you and don’t give you permission to disconnect calls on disrespect. They give you no time to notate which means instead of paying attention to caller, you’re notating. Only 4 people can be off at a time so even if you submit your time months in advance, it’s likely going to be denied. The insurance they offer is awful. Supervisors will call and text your phone when they aren’t supposed to.

Viewing 4 - 6 of 5,485 Reviews

Glassdoor has 24,741 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.