Foundever reviews

- Lacking help on the floor - Low pay for so much work - Too many regulations and no restroom breaks unless you want to use your own break time - Repetitive work that doesn't make sense

The issue with Foundever is its clients. The companies that Foundever provides services for have very high performance expectations for a customer service representative. Some of the performance metrics are unreasonably high, and hard to measure up to. Also, some clients have unreasonable call grading standards, because they expect you to have practically perfect calls, hit all of the requirements in the script, and they unfairly deduct points if you fail to do so, resulting in lower call quality scores. The company also chases after those CSAT surveys in team competitions. I think this creates an unnecessarily stressful, even toxic, work environment. All that seems to matter is did you get a good enough CSAT survey. The call may have gone very well, and the customer was satisfied with your customer service and resolution. However, the customer still failed to complete the survey, for whatever reason, and it makes it look like you're not doing your job well enough, since the client is only looking at the call metrics and the call quality score. Overall, Foundever's client base have unreasonably high performance expectations, and you should probably think twice before working for this company, unless you can maintain at least a 90% across the board.