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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,271 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Sep 9, 2023

      Don't be too good

      Call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy work, not too complicated

      Cons

      If you're happy with 17/hr then it's good, but don't expect to get the bonuses they tell you about, they constantly move the goalpost and if you actually do good enough to bonus the quit telling you your stats so you can't verify for yourself. Having you upskill to more departments without a raise and say there's overtime but there never is.

      avatar
      Foundever Response
      2y
      Thank you so much for taking the time to voice your opinions. Working onsite has a starting wage of $17, and that can be higher than some competitors in the area. Employee growth is something we encourage at Foundever. 93% of our internal employees grow within our organization. We encourage our associates to have conversations with their coaches to discuss the best way to advance their career path. It can be frustrating when the goals change, although there are many agents that have reached the bonus tiers. Thanks for taking the time to review, and we will let the appropriate teams know. Jasmin at Foundever
      3.0
      Sep 6, 2023

      Foundever Rating

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The on the job paid training is great, and allows the opportunity to gain P&C License is even better.

      Cons

      The work life balance does not exist with the work hour options. The fast past training created a lot of confusion for myself and others once transitioning from training to on the floor. The pay rate is not competitive to todays standards of price of living.

      3.0
      Aug 28, 2023

      Position Security is non-existent, but the managers care.

      Learning specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The managers (ops and learning) have always had my back and go to their full abilities to protect you. - Wide variety of positions, that they are always hiring internal for. - The pay can be really nice if you stick it out until you find a good position.

      Cons

      - They can switch your position/pay randomly with little notice. Due to Foundever working with companies as a 3rd party customer service, sometimes those companies can withdraw with little notice. This can cause you to sometimes be left without a job or demoted to a lower paying job. - Management is limited in what they can do. HR and Operations push back on a lot of things which causes a big miscommunication. An example is promotions; they can take forever to be processed even after signing an offer letter. Leaving you without pay or wrong pay for a long period of time. - Benefits vary among positions. My first campaign (company I serviced for) had benefits after a YEAR of working there. The issue is that a lot of campaigns require doctor notes. It's hard to get a doctor's note if you can't afford to go to the doctor.

      Viewing 721 - 723 of 19,271 Reviews
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      Glassdoor has 24,736 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.