Foundever reviews

3.9

78% would recommend to a friend

(19,279 total reviews)
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Laurent Uberti

83% approve of CEO

70% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,279 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
4.0
Mar 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Working from the comfort of your home. Good benefits package.The leaders are always available with any questions or concerns you may have. Unlike most companies, the interview process was comfortable. No long waits for employment decisions. The recruiters are very nice and professional. Paid training. Promotions are made within the company which is a big positive.

Cons

I don't have any cons right now. I'm sure there will be some as with any company.

3.0
Mar 5, 2023
Recommend
CEO approval
Business Outlook

Pros

-The Learning department is well-run and well-staffed -Never at a loss for things to do -High growth ceiling -Pace of work flows between extremely high paced and moderately slow -LOTS of autonomy and room for creativity. -NO MICROMANAGEMENT!

Cons

-Upper management tends to be disconnected from middle management and the hourly workers -Very much a "You get what you get and you don't throw a fit" kind of company. Not very much room for accommodation outside what's medically necessary if you aren't in Learning. -Position can be VERY high stress; Learning department has possibly the most pressure -Operations can be EXTREMELY standoffish; at times seems like it's Operations acting in the best interest of nobody except for themselves.

3.0
Mar 5, 2023

Good pay

Recommend
CEO approval
Business Outlook

Pros

Excellent pay, team leads work hard to get any unapproved days off covered, severe whether days are not held against employees as absenses.

Cons

Since being bought out by Sitel the focus on employee productivity has gone down and unobtainable/unrealistic goals has become the norm.

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Foundever Response
3y
Thank you for your truthful review. Call center work can be hectic especially during peak seasons. We have extensive training and never want anyone to feel undervalued. At Foundever, we offer live chats and in person support when working on site. We review metrics and try to set realistic expectations. Thank you for taking time to leave a review. Jasmin at Foundever
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Glassdoor has 24,753 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.