Corporate only promotes based on whether the book, however wrong it may be. It is mandatory that the department manager posts the schedule at 5 pm on Thursday--no sooner, no later.
Stores are drastically under-staffed, while corporate (Portland) refuses to hear excuses as to why something wasn't accomplished. It is normal to receive a phone call during any time of the night when someone calls in sick, or if something went wrong. They expect you to be available at any time.
Virtually no one within the stores is happy with their job. Turnover is very high, especially in store management.