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Freeway Insurance

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Engaged Employer

Freeway Insurance Customer Service Insurance Agent reviews

1.8

30% would recommend to a friend

(58 total reviews)
avatar

Cesar Soriano

12% approve of CEO

42% positive business outlook

Insurance Customer Service Agent employees have rated Freeway Insurance with 1.8 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Insurance Customer Service Agent professionals have a poor working experience there. Freeway Insurance is rated 49% below average by Insurance Customer Service Agent professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

58 reviews
1.0
Jan 27, 2026

Run Away!!

Recommend
CEO approval
Business Outlook

Pros

Great experience to learn how insurance works and pays for your license.

Cons

You're better off working at Farmers, Progressive, Geico, any insurance company other than Freeway. They lied to me about the pay, it's not hourly and commission, it's hourly or commission. The commission is low regardless of how much you charge for your fee since they always change the structure of commission based pay if you're making more than the rate. There's a high turnover rate due to pay and burnout because management wants you to sacrifice your free time and make money for them instead of being with your family or have time for yourself. They keep telling you you'll make "big money" but you don't see it at all, you're making money for upper management only.

2.0
Jan 23, 2026

Okay job

Recommend
CEO approval
Business Outlook

Pros

Commission based able to make money

Cons

New management New policies and additional products that don’t benefit the customer

1.0
Sep 1, 2025

Insurance agent

Recommend
CEO approval
Business Outlook

Pros

First job. They paid for your license.

Cons

Bad management and bad salary. They not paid the holidays and pto.

Viewing 1 - 3 of 58 Reviews

Glassdoor has 339 Freeway Insurance reviews submitted anonymously by Freeway Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Freeway Insurance is right for you.