Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 270 reviews)); "Good benefits for employees and family" ((in 254 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 153 reviews)); "company offers a good salary" ((in 45 reviews)); "Flexible and able to Work from home" ((in 34 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 151 reviews)); "Bad Upper Management." ((in 94 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 59 reviews)); "No training on technology or on the systems." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 47 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.5

57% would recommend to a friend

(832 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Oct 13, 2020

Sinking Ship. Stay away if you're looking for a stable job.

Territory account executive

Recommend

CEO approval

Business Outlook

Pros

Potential to make commission only if you are well connected within company. They'll pass the deals to you if they like you, in addition to nice territories. otherwise you will be stuck cold calling business outside of Frontiers footprint. Then ask by management why you cannot close any deals. Very bureaucratic company, This is the reason only 5% of employees stay at frontier the other 95% leaves in less than a year. Very high turnover in every position, toxic culture. Most people are at the end of their career cycle. Frontier cannot find young talent to joint the company.

Cons

Frontier will set you up for failure from day 1 remember that. Internal operations are nightmares! It would take you one week to send a quote and create a contract. After you talk to 5 different people because you have to guess the prices. This is how bad the software at frontier are. CRM outdated, no customer record, bad communication with installers and billing. No simple way to do anything. Customer data is wrong, nothing is in one place no easy access. Everything internally is a mess, There is a reason this company is bankrupt and no one wants to business with frontier, remember. Managers cannot help in anything because they are new and don't want to learn. The offices space is old, depressing and dirty, very old equipment, computers barely work. No one has any type of aspirations in here everybody is just waiting in line to get fired. Just a clear example of the work culture from Frontier.

Frontier Response

5y

Thank you for your feedback. We guarantee you that every day we strive to create an environment that is forward-thinking and allows our employees to set and meet goals. We’d like to hear more about your experience. Please contact our team at FrontierCareersFeedback@ftr.com.

4.0

Oct 12, 2020

Frontier Communications review

Switch technician

Recommend

CEO approval

Business Outlook

Pros

Union. Good wages. Good benefits.

Cons

No bonuses/monetary rewards. Recent bankruptcy.

4.0

Oct 11, 2020

Great career

Regional sales manager

Recommend

CEO approval

Business Outlook

Pros

Good pay, great schedule and benefits

Cons

A little behind the times

Frontier Response

5y

We’re delighted you were able to enjoy some of the benefits and perks Frontier offers. We’re committed to continuing to provide for our employees. We appreciate the review!

Viewing 322 - 324 of 832 Reviews

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Sinking Ship. Stay away if you're looking for a stable job.

Frontier Communications review

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