Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good pay and every Tuesday all of management disappear for 3" ((in 267 reviews)); "Good Benefits and vacation accrual" ((in 255 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 163 reviews)); "company offers a good salary" ((in 35 reviews)); "Good Work life balance while working there" ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 156 reviews)); "Bad upper management." ((in 93 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training at all." ((in 53 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 44 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,502 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

2.0

Aug 6, 2021

Missing the Mark

Business support role

Recommend

CEO approval

Business Outlook

Pros

The people that do the "grunt work" (i.e. Consultants, Supervisors, Business Analyst and the like). The folks that care about the Customer, the business and not their position. The 401K options are great and the Insurnace options good but expensive, like most healthcare.

Cons

Telecom is hurting as a whole but Leadership was lacking. Poor management started with the first CEO in 2010, their prodigy, who was an "engineer". The lack of invest in the future of fiber was the missed mark. They grew to fast and did not take care of their infrastructure. They have a new CEO who is making changes at the top but this story has been written before...new regime, old cronies. At least the last guy didnt bring his buddies before dippin'.

Frontier Response

4y

Thank you for your feedback. Please know that staying updated with current technologies is a top priority for us as we know it impacts our employees and customers. We note and appreciate your feedback. If you’d like to share more, please contact: FrontierCareersFeedback@ftr.com

3.0

Jul 18, 2021

No work-life balance and culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Moderately ok benefits. Stable job. If you work day and night, you can be promoted. Brought brand new promising leaders on the top with excellent track records to modernize. New business model on fiber looks promising.

Cons

No culture. Zero communication. Leadership is fishy, flaky, and shady about decisions. People don’t trust each other and selfish. HR and leaders are inconsistent and contradictory and make false promises to retain employees. Old school and military style with waterfall strategies. Black and brown people work day and night, but their white coworkers that praise the bosses get promoted into the management ranks. Hidden slavery and racism. Managment is predominately reserved for white supremacy. Salary is 20-40% below rate. Everyone works on silos. No introduction to team members. No announcement of any sort. Feels like working for the CIA!

Frontier Response

4y

Thank you for letting us know about your experience. I can assure you, this does not align with our values. We’d like to hear more about your experience so we can be sure to address any issues. Please contact our Employee Support Team at FrontierCareersFeedback@ftr.com

1.0

Apr 26, 2021

Account Manager

Key account manager

Recommend

CEO approval

Business Outlook

Pros

Cannot think of any positive attributes.

Cons

Cut throat company. Flew their East Coast executives in 5 days before Christmas and laid off 250 people. Shut down total call center

Frontier Response

5y

We’re sorry to hear of your negative experience. We are always working to ensure the lines of communication between teams are open and our employees are heard. We encourage you to contact us at FrontierCareersFeedback@ftr.comto share more about your experience.

Viewing 331 - 333 of 2,502 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Missing the Mark

No work-life balance and culture

Account Manager

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Jobs at Frontier