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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,502 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      3K reviews
      1.0
      Nov 7, 2019

      Their Customer Service is TERRIBLE

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      No pros. No compensation. No care for customers. Customers are just another number; a means of acquiring income.

      Cons

      They are going to start charging customers $1.50 to call in to Customer Service...

      avatar
      Frontier Response
      6y
      Hello. Thank you for your review. We would like to work with you in the hope of preventing future incidents like this. Please contact our team directly to provide some additional details about your experience: FrontierCareerFeedback@ftr.com
      1.0
      Oct 15, 2019

      There’s a reason they are the second worse company to work for in the US on Glassdoor

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      My immediate co-workers are very talented and great to work with.

      Cons

      They took away bonuses and merit increases for everyone but upper mgmt then tell you you’re lucky to have a job. I’ve almost been here 10 yrs and all positions that have opened that would be a promotion are filled from the outside with friends of upper mgmt. Also, all you get in terms of service rewards is 1 extra day of pto at 5 yrs then 1 more at 10... that’s it. You get Presidents’ Day off but day after thanksgiving and Christmas Eve you’re out of luck. And don’t even think that working remote is a possibility. You must be in office at all time except when you are working 90 hrs a week.

      avatar
      Frontier Response
      6y
      Thank you for your feedback, Sorry to hear about your experience before you left. That's not the culture we are trying to create at Frontier. If you have suggestions on how we can help improve the employee experience please reach out to FrontierCareerFeedback@FTR.comThank you.
      1.0
      Sep 25, 2019

      Hired with the understanding that the position would be a full time permanent position

      Residential and business offline
      Recommend
      CEO approval
      Business Outlook

      Pros

      We were given a lot of excellent hands on training for 3 weeks prior to beginning to take phone calls or responding to problem tickets. My group of coworkers were great to work with and it was an all team effort. We had great bonus structures and incentives on top of our wages.

      Cons

      Frontier ended up closing our office only months after 100's of us were hired. They had taken over Verizon's land based services in 3 states and didn't account for the amount of problems that were going to take place. In order to make up for their losses our entire center was closed down with 100's of people losing their jobs. Some were close to retirement or had been there for 15 to 20 years. The loss of jobs deeply impacted the community in which it resided.

      Viewing 340 - 342 of 2,502 Reviews
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      ReviewsFrontier reviews

      Glassdoor has 2,669 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.