Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (35) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good pay and every Tuesday all of management disappear for 3" ((in 270 reviews)); "Good benefits and pay depending on what contract your on." ((in 267 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 159 reviews)); "company offers a good salary" ((in 39 reviews)); "Work from home and flexible" ((in 35 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 153 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 62 reviews)); "No training for managers." ((in 49 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 44 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

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Frontier

Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Oct 17, 2011

Frontier Communications is like having the Clampett's move in to a nice neighborhood, they've destroyed the NW

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

other than a paycheck and insurance, absolutely nothing. Company sucks.

Cons

Sneaky, sneaky women at the top. Jobs will be sent elsewhere and employees know it.

1.0

Feb 7, 2010

Frontier Communications is a HORRIBLE place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good salary, paid on performance

Cons

Aggressive and unobtainable sales goals, Constant stupid redundant training, Managers with no previous sales experience themselves

1.0

Jul 23, 2019

A dumpster fire hit by a train wreck in slow motion

Fiber network field technician

Recommend

CEO approval

Business Outlook

Pros

Transferable skills to legitimate companies. A six figure lump sum pension to collect in 5-10 years for my troubles. Watching them burn from a better place is both satisfying and entertaining.

Cons

Where should I begin. From 2014 onwards, I came to work with three emotions: apathy, contempt, and disgust. This “company” had to be dragged kicking and screaming into the twenty first century. When they took on debt to own an asset like FIOS, it was like being handed the keys to a Ferrari which they repeatedly drove into the ditch.

Viewing 34 - 36 of 2,500 Reviews

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Jobs at Frontier