Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)
avatar

Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
3.0
Mar 21, 2018

Customer Service Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Set schedule, benefits and paid days off after 90 days. monthly competitions with awesome prizes like $100 Amazon gift cards and Nest Thermostats

Cons

Stuck in a cubical and strongly discouraged from fraternization between coworkers. Training not complete and supervisors know little more then everyone else so no help there. Strict attendance policy( if all your vacation days are used and you have to take off for an emergency you'll get written up) union job so supervisors cant help with anything as far as understanding benefits or scheduling, they tell you to speak to your union rep but cant email them during company time and cant talk to them on the clock

1.0
Feb 1, 2018

CS

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None None none none none

Cons

Open your eyes Frontier - Customer check you bill often never take for granted.......

3.0
Jan 29, 2018
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits and PTO. Good teammates and internal rewards for exceeding sales production goals.

Cons

Two many components of the company are not integrated enough to make customers satisfied. Employees are ask to solve too many issues using outdated software. More and training and specific focus on one or two technology would better service clients. Reps need to specialize.

Viewing 376 - 378 of 2,502 Reviews

Glassdoor has 2,669 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.