Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 270 reviews)); "Good benefits for employees and family" ((in 254 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 153 reviews)); "company offers a good salary" ((in 45 reviews)); "Flexible and able to Work from home" ((in 34 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 151 reviews)); "Bad Upper Management." ((in 94 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 59 reviews)); "No training on technology or on the systems." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 47 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

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Frontier

Frontier reviews

3.5

57% would recommend to a friend

(832 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

Reviews about "Compensation"

Return to all reviews

3.0

May 1, 2019

Decent place to work

Circuit design engineer

Recommend

CEO approval

Business Outlook

Pros

Decent pay and work life balance

Cons

Top down approach to management. Hard to move up in the company.

3.0

Apr 17, 2019

Base pay should be higher for all you're asked to do

Retention representative

Recommend

CEO approval

Business Outlook

Pros

Commission, peers, employee discount, diverse work environment and training are all very good.

Cons

Base pay/salary should be higher at the entry level. $12.50/hr to take 25+ calls per day from irate customers dealing with promos falling off (this should be a call for promotions department), billing screwups (this should be call for billing dept), techs contradicting reps when they visit a customer's house, etc on top of the normal customer service/retention duties. You're expedited to be play the calls where they land and help every single customer even when it's not in your job description. You're basically doing someone else's job and yours for $12.50/hr to start. It should be higher.

1.0

Apr 17, 2019

Discriminatory

Facilities assigner

Recommend

CEO approval

Business Outlook

Pros

Job protection through union, good location in Sun Prairie WI, has employee appreciation once every couple of months, FMLA, high pay rate, easy to slack off because no one cares.

Cons

Discrimination, bad upper business management unkempt building, denies certain accommodations just because you're in a union (which is illegal), no happy employees, very very little mobility.

Viewing 394 - 396 of 832 Reviews

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Jobs at Frontier

Sales Support Senior Manager