Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 264 reviews)); "Benefits were good as a former Verizon employee until 2011 started and health care was changed." ((in 264 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 155 reviews)); "company offers a good salary" ((in 46 reviews)); "Since Covid, the job type has been work from home and it has been flexible." ((in 31 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 150 reviews)); "Bad Upper Management." ((in 95 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 59 reviews)); "No training on technology or on the systems." ((in 53 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 46 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

57% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

1.0

Dec 28, 2016

Avoid

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Nice coworkers, supervisors are nice

Cons

The internet speed they offer is great if you are using a computer running Windows98. They believe that they can sell you the slowest speeds available for the highest possible price. Executives are lost.

1.0

Dec 23, 2016

Very disorganized

Project manager

Recommend

CEO approval

Business Outlook

Pros

Benefits aren't bad. Location is good. Can't think of any other 'pro'. Never used Corp discount hear some are good.

Cons

Management at odds, every area pulling in different directions. A lot of arguing and priorities shifting. Not a happy environment.

1.0

Dec 18, 2016

Watched the local phone company's degrade in service for customers and degrade integrity for the employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company does provide an above average pay rate and benefits and has several positions in our area consisting of billing, order entry, engineers and technicians. These same positions normally can be found in many of the servicing areas.

Cons

Hard work is not acknowledged, from my experience, and sadly rarely are individuals held accountable in their work ethics or lack of. I found that most were promoted for who they knew and willing to bully rather than practicing well rounded business practices with individuals who held the expertise that were needed in any particular field. While the job itself showed a lot of promise, the company's inability to make the needed decisions to help the growth of itself within the area was considerably troubling.

Viewing 409 - 411 of 2,502 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Avoid

Very disorganized

Watched the local phone company's degrade in service for customers and degrade integrity for the employees

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Jobs at Frontier