Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Good benefits and pay depending on what contract your on." ((in 266 reviews)); "Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 263 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 159 reviews)); "company offers a good salary" ((in 42 reviews)); "Work from home, flexible schedule" ((in 36 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 154 reviews)); "Bad Upper Management." ((in 93 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 56 reviews)); "No training for managers." ((in 53 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 46 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

57% would recommend to a friend

(2,503 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

2.0

Jun 29, 2014

No capital for expansion of services. Poor communication by leadership.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Ability to make good money if you exceed your objectives. Benefits are good.

Cons

Senior leadership ( Regional and SLT ) give the impression that they only want to hear that their ideas are working well. Many manage by using fear tactics. When they visit the field, people are fired more than acknowledged. Engineering run company with little capital to expand high bandwidth services to new customers. Employees and coached on how to answer internal employee surveys.

1.0

Jun 27, 2014

Backstabbing, Lies, Broken Promises, and that is the good things

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's a job and it pays on time

Cons

Two Faced Management: Promise one thing and does something completely different, Underpays per position, Doesn't base promotions on ability, When they say it's a promotion expect to take a pay cut, offers employees little help in software and hardware to do their jobs: Expect to jury-rig and suffer daily outages just for internal systems, and little care for the well fare of the employees - It's all about numbers and not for the people that work there.

4.0

Jun 26, 2014

They had a great heritage, but lost it when it became all about the money

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In the early 1990's, Frontier (Rochester Tel at the time) was all about their employees. We used to have company picnics, elaborate sales kickoffs and wonderful holiday parties. And they provided great training to their new employees. But as the company grew, things changed.

Cons

Once the leadership moved out of Rochester, NY to Stamford, CT things started on a downward spiral. The focus became all about money and the bottom line, and no longer about customers and/or employees.

Viewing 451 - 453 of 2,503 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

No capital for expansion of services. Poor communication by leadership.

Backstabbing, Lies, Broken Promises, and that is the good things

They had a great heritage, but lost it when it became all about the money

Top companies for "Compensation and Benefits" near you

Jobs at Frontier