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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      57% would recommend to a friend

      (2,503 total reviews)
      avatar

      Nick Jeffery

      71% approve of CEO

      54% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Culture & values

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Jun 23, 2014

      Was a good company at one time

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay and benefits are ok.

      Cons

      Benefits on the decline and the business is dying.

      1.0
      Jun 16, 2014

      WORST

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only one. The Insurance benefits

      Cons

      Time you on every work unit, so if you are helping a customer and late to break it brings your productivity % down and you will get coached on it. Timed bathroom breaks. HR is a joke, there is a "zero tolerance" policy of harassment in the workplace but a co-worker was threatened by another employee and that person is still employed. Unless you are harassing someone, your job is expendable. They will fire you at the drop of a hat. Also, they pride themselves on being 100% US based, but they contract out orders to 3rd party vendors.

      2.0
      Jun 2, 2014

      Lack of accountability and communication may be sinking this company.

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      You don't have to put in a hard day's work to get a good paycheck. That's a pro for some people. Good benefits. Health plan is good, dental and optical are good. Good vacation policy. CEO and corporate management seem to want to take the company in a positive direction and they seem to know what they are doing.

      Cons

      There is a huge disconnect between corporate and local areas. Local managers and employees don't seem to be invested in the company anymore. Lots of resource waste. The managers who do care are not empowered. Many employees don't put in a hard day's work and aren't, or can't be, held accountable. The customers are rarely happy because they are promised what cannot be delivered. Frontier company is loosing a lot of local business customers.

      Viewing 454 - 456 of 2,503 Reviews
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      ReviewsFrontier reviews

      Glassdoor has 2,670 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.