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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      57% would recommend to a friend

      (2,503 total reviews)
      avatar

      Nick Jeffery

      71% approve of CEO

      54% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Culture & values

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Jun 27, 2011

      Some genuinely nice people here, but an aggressive push for higher sales numbers makes for extremely high turnover.

      Sales & service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent hourly wage for telephone-based sales / service work. Benefits are generally good, and go into effect soon after hire. Frequent sales contests / "spiffs" for top sellers. Convenient Burnsville location, close to 35-E / 35-W.

      Cons

      Though the position is ostensibly half sales, half service, the focus in Burnsville at the moment is solidly -- and almost exclusively -- on sales numbers. You might provide top-notch customer service, but if you can't achieve commissionable sales within a few months of completing training (roughly 25 - 35% of the center does so each month), you'll be out of a job quickly. This makes for a fairly stressful work environment, and a high churn rate among employees. (ex: 15 of the 17 people in my training class were gone within 10 months.)

      4.0
      Jun 13, 2008

      It is a good company to work for but need improvements on career development and salaries of staff.

      Senior accountant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work environment. Managers and supervisors are very kind and reasonable. Your opinion is respected. People treat others with respect. Good job is recognized and praised. Information to do one's work is easy to obtain. Free coffee. Environment allows continuous improvement. Relatively good medical benefits, altough somehow expensive and copayments are $20 - $30 per visit.

      Cons

      It looks that growth and professional development are very limited. It appears that preference is given to outsiders to fill managerial and supervisory positions. Budgets for salary increases and education are extremely limited.

      3.0
      Dec 6, 2024

      cutting costs for sale

      Implementation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      loved the people I worked with

      Cons

      The company just needed to make the bottom line look good so they could get purchased by another company. So we were trying to do too much with not enough resources

      avatar
      Frontier Response
      1y
      Thank you for taking the time to share. Please know that every day, we strive to create a positive, healthy, and supportive work environment for our employees. If you’d like to share more details about your experience, please contact FrontierCareersFeedback@ftr.com.
      Viewing 478 - 480 of 2,503 Reviews
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      ReviewsFrontier reviews

      Glassdoor has 2,670 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.