Things have gone so so wrong....
Pros
The Hourly Pay, Health Care Benefits, Dental Plan and Life Insurance Policy are great! We were getting $2.50 per year raises. I love overtime and the referral program. I love working with other employees as a team to get things accomplished in our program
Cons
Upper management has unrealistic expectations of their technicians and local supervisor in all area's. I have seen several great supervisors let go over unrealistic work loads on techs. There are so many outside equipment issues, god just so many and nothing is getting down about! A Technician will call for a cable pair change and have to wait 1 hour because the person in line assignment has no experience and was not properly trained before being put on the phones. I have also experienced customers in the Eastern States have no DSL for weeks to months. Yet Frontier does not want to give credit. This is a on going issue that went on for 2 years. Its all sell, sell, sell. I will never understand how a company can advertise a product that Frontier still does not have the equipment to install in the Central Office.
