Frontier reviews

The rules change so much, you are literally forced to lie to your customers, on a regular basis. What was written in stone last week is now not applicable, no matter what it said in the contract. Managers have been known to bring employees to tears. The concept of good communication is laughable. I was actually asked, when requesting sick time off because of illness in May, if I had scheduled this request in January- no kidding.

Extremely rough on employees on making sales goals. Frontier is all about the sales and no focus is on service. You are a SALESMAN. There is no customer service. If a customer calls in to cancel a phone line because their spouse just died, you are expected to stop that cancellation and sell them internet, tv, and internet security in 12 minutes or less. No rest for the weary, you have absolutely no break between phone calls, not even 5 seconds. Expect an entire shift of chaos. Many customers fall through the cracks due to their focus on absolute profit and not service and you are the ear that gets screamed off for letting them down. Also, You are an "emergency worker" in their eye. So if the entire city shuts down due to 7 feet of snow, you are still expected to be there. When I started working here, I was hired in with 40 people. When I put in my 2 weeks, 36 of them were gone. I worked here a year and a half. They have approximately 150-200 Sales Associates in this call center, but probably hire 320 people a year... You do the math.