Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"The pay is good and I love working with the public" ((in 271 reviews)); "Good benefits for employees and family" ((in 257 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 155 reviews)); "company offers a good salary" ((in 42 reviews)); "Since Covid, the job type has been work from home and it has been flexible." ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad upper management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 61 reviews)); "No training for managers." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.5

57% would recommend to a friend

(2,504 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Frontier has an employee rating of 3.5 out of 5 stars, based on 2,504 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Jun 28, 2014

Frustrating for the ethically motivated professional

Specialist technology automation

Recommend

CEO approval

Business Outlook

Pros

Challenging projects, fair amount of autonomy, great local team

Cons

A hierarchy driven structure, the senior leadership gives lip service to a set of values, but are poor role models. Subsequently, all management levels fall beholden to appearances over sustainable cultural ethics such as customer service. The health care benefits, even at the upper tier, are not competitive either. You will pay out of pocket for most things.

1.0

Jun 28, 2014

I'm not allowed to help

Office clerk

Recommend

CEO approval

Business Outlook

Pros

It will look good on my mortgage application

Cons

I'm scolded for helping co-workers, I'm given 6 day work weeks with only 40 hours because I'm low seniority, the union makes it abundantely clear they don't care about new hires, there's no HR department conflict resolution because of the union

2.0

May 11, 2014

Outside Sales Commercial

Small business sales representative

Recommend

CEO approval

Business Outlook

Pros

Most people will try to answer your questions or pass you on to the person who can help. The hours are good from the standpoint no weekends or evening hours & you do get reimbursed for your mileage on the road. Company is good about stressing "family first" values.

Cons

Limited products to sell in some markets, on major streets in any city: DSL speed way below what competition offers. Very few sales people make their goals as a result pay is not good considering you put 45-50 hours weekly. Company works on a "shoestring" budget in so many areas.

Viewing 703 - 705 of 2,504 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Ratings by category

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Frustrating for the ethically motivated professional

I'm not allowed to help

Outside Sales Commercial

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