Frontier reviews

Upper level management is only concerned with closing out new orders to show capital and impress the shareholders, they do not let us work on customers that are out of service for weeks after they lose dialtone. Instead of allowing us to service our customers they cut off all overtime and wait until the load builds to a point when they force us to come in on weekends. They say they are a company that cares about your time at home, but this week alone there are 5-7 people forced to work my area from another. They're pulled from their daily lives and families to drive two hundred miles. Frontier pays hundreds of dollars for their overtime, travel, vehicle wear and tear, and hotel/food when they could have spent a fraction of that cost by allowing us the overtime for the past two weeks to manage our load. Poor upper management, poor customer service, poor excuse for a fortune 500 company.

Work-life balance can be a challenge, and this is not an easy job to do, especially for those who deal with customers each and every day. It's not for everyone, but many find it rewarding.