Frontier reviews

It's a very difficult environment to work in: systems & applications that aren't integrated, requiring repetitive entry of information and too much hands-on follow-up activity; cross-department support teams that pass the buck, don't communicate, and don't follow through. There is no quality assurance and the same people make the same errors over and over. In many job functions, the company doesn't provide proper training or the tools to adequately perform the job function, which sets the employee up for failure and effects a poor customer experience. The outside plant is in major need of rehab. Network performance suffers from high-utilization / severe congestion causing high packet loss - slow Internet - and very poor user experience. The company has a very poor reputation in many local area markets due to product performance, repair times, frequent issues on new installs, billing issues. The product offering is limited and not competitive in speed/price. Very few reps hit their number. High-stress & mentally exhausting. Expect to work 50-60 hour weeks.

It is an industry where no matter what you do the only information you hear are the negative reviews. You're always inundated with complaints from customers even if it isn't the/our network that is the issue. We judge performance based on repeat rates/ miscommit rates but those number don't reflect the actual situation as accurately as some people may think, fortunately upper management is aware of this.