Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Frontier?

57% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 270 reviews)); "Good benefits for employees and family" ((in 254 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 153 reviews)); "company offers a good salary" ((in 45 reviews)); "Flexible and able to Work from home" ((in 34 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 151 reviews)); "Bad Upper Management." ((in 94 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 59 reviews)); "No training on technology or on the systems." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 47 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.5

57% would recommend to a friend

(832 total reviews)

Nick Jeffery

71% approve of CEO

54% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Feb 4, 2013

A Job that is mediocre at best, and the stress builds till you pop.

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

Good Benefits and Pay, with good perks and 401k

Cons

Put too many responsibilities on one person. i was there for the Kingman AZ callcenter closure 200-300+ removed down to 20 individuals. i kept my job, moved to work at home however the job duties of just sales turned into sales/repair/collections ontop of the normal customer service duties i also ran credit reports and many other job duties that led to a stressful environment that even work at home led me to leave.

1.0

Jan 18, 2013

This company is broken.

Facilities assigner

Recommend

CEO approval

Business Outlook

Pros

-Coworkers are occasionally talented and intelligent. -Good pay if you're in a union.

Cons

-Coworkers' talents are by and large wasted due to mismanagement. We have people with bachelor's degrees taking calls and doing glorified records keeping. -Company is actively attacking the remaining union centers and replacing them with lower payed employees in right-to-work states. -Middle and Upper management are mostly dysfunctional. Upper has no valuable input aside from "SELL SELL SELL" and Middle is authoritative and micromanaging. -Employees do not have a sense of purpose or making a difference. -Employees are not listened to by management. -Employees are not given opportunities to advance their careers. -Employees in call centers are subjected to favoritism and prejudice versus "VIP" staff. We regularly have staff come in to our center for weeks. They're given daily catered meals, parking in front, etc. We are reminded monthly to only park in back, and if we're lucky, we're given the scraps of what the VIPs had left over at the end of the day.

3.0

Jan 13, 2013

Nothing but ups and downs

Service technician

Recommend

CEO approval

Business Outlook

Pros

good pay, good benefits, good fellow employees to work with

Cons

antiquated systems for billing, design, no clear mission from upper management

Viewing 808 - 810 of 832 Reviews

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Frontier

Frontier reviews

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Reviews about "Compensation"

A Job that is mediocre at best, and the stress builds till you pop.

This company is broken.

Nothing but ups and downs

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