Pros
Frontier's culture allows a level of local control of key decisions that will have the best impact on customers, sales, etc. That is their biggest strength! Relying on their employees to make great decisions. Frontier is very nimble at taking a new direction in investment. I am certain that in a rural market with little or no competition, that these two attribute are all that are needed to succeed.
Cons
The SLT (Senior Leadership Team) has presented an updated strategy as to where they are taking the company, but to the average work in the highly competitive Seattle Metro area that strategy doesn't add up. The overall feeling of employees in WA is that Frontier is that every new action that the SLT takes is more 'frantic' than the last. After a conversion of all customers and employees from all Verizon systems to Frontier systems, customer service levels have continued to tank far worse than anyone had thought possible. Customers are constantly received no bills, wrong bills, they are disconnected by accident when calling to make a simple change, 20% of service orders are lost until the customer calls in on their due date to ask why no one has shown up. Further, under the heading of 'Frontier Frantic', every 90 days (at most) the company strategy changes. First expand the reach....wait... stop....expand the speed.....wait....stop....and on it goes. Verizon invested in a very advanced fiber to the home network in the urban and suburban serving areas but Frontier has taken no steps to take advantage of this asset. In Frontier Fios (the fiber to the home network) is a four-letter word.
