Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (35) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 266 reviews)); "Good benefits for employees and family" ((in 252 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 155 reviews)); "company offers a good salary" ((in 47 reviews)); "Flexible and able to Work from home" ((in 34 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 157 reviews)); "Bad Upper Management." ((in 94 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 57 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 47 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Sep 6, 2024

Harsh introduction to Telecom.

Enterprise account executive

Recommend

CEO approval

Business Outlook

Pros

Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals. HQ in the heart of Dallas, and a newly furbished office with modern common areas and updated look.

Cons

Terrible work standards, monthly quotas with no real territory to prospect. Most of the network territory were areas outside the city with no major businesses. The CRM system is in desperate need of organizing often assigning multiple sales people to the same account. To make matters worse they encouraged their sales team to prospect into their peers account regardless of current activity. I entered the company as an early development hire with the hopes of learning and growing my sales acumen but instead was constantly hounded on performance metrics daily and never truly received help or direction as to how to improve my sales.

Frontier Response

1y

Thank you for sharing with us. We would love to work with you in the hope of preventing future incidents like this. Please contact our Employee Support Team at FrontierCareersFeedback@ftr.com

3.0

Sep 6, 2024

Customer Engineer

Customer engineer data applications

Recommend

CEO approval

Business Outlook

Pros

Great benefits, decent wage, and great coworkers

Cons

Frontier is big on micromanaging

Frontier Response

1y

Thank you for the feedback—it’s truly very valuable to us. We greatly value our employees and always want to ensure a positive environment with open communication. Please know you can contact us at FrontierCareersFeedback@ftr.com to share additional details as it can help us improve for the future.

4.0

Sep 4, 2024

Love jt

Building services technician

Recommend

CEO approval

Business Outlook

Pros

No micro managing (for me) Good pay. Good co workers

Cons

It’s A little unorganized sometimes

Frontier Response

1y

Thank you for your review. We’re glad to hear you’re taking advantage of our benefits. Our number one priority is ensuring our employees feel valued.

Viewing 148 - 150 of 2,500 Reviews

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Harsh introduction to Telecom.

Customer Engineer

Love jt

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