Frontier Customer Service (CSR) reviews

3.2

36% would recommend to a friend

(74 total reviews)
avatar

Nick Jeffery

19% approve of CEO

17% positive business outlook

Customer Service (CSR) employees have rated Frontier with 3.2 out of 5 stars, based on 74 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Frontier is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

74 reviews
5.0
Jun 30, 2023
Recommend
CEO approval
Business Outlook

Pros

management, pay,ins. and people that I worked with.

Cons

lay offs, system issues. down time

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Frontier Response
3y
We note and appreciate your feedback as it helps us work toward a better future. If you’d like to share more about your experience, please contact FrontierCareersFeedback@ftr.com ​
4.0
Jan 29, 2023
Recommend
CEO approval
Business Outlook

Pros

good understanding relationship with staff

Cons

more bonuses/benefit for employed staff

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Frontier Response
3y
Thank you for your feedback, as it helps us work toward a better future. Please know you can share more about your experience by contacting FrontierCareersFeedback@ftr.com.
2.0
Jan 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Steady job. Okay pay and benefits package. Room for growth.

Cons

Toxic management. Poor policies. Behind the times systems.

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Frontier Response
3y
Thank you for your feedback. We guarantee you that every day we strive to create an environment that is forward-thinking and allows our employees to set and meet goals. We’d like to hear more about your experience. Please contact our team at FrontierCareersFeedback@ftr.com. ​
Viewing 16 - 18 of 74 Reviews

Glassdoor has 2,671 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.