Frontier Customer Service (CSR) reviews

3.2

36% would recommend to a friend

(74 total reviews)
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Nick Jeffery

19% approve of CEO

17% positive business outlook

Customer Service (CSR) employees have rated Frontier with 3.2 out of 5 stars, based on 74 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Frontier is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

74 reviews
2.0
Sep 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Most of the people who work here are nice.

Cons

Most of management doesn't know what they're doing. If they don't have an answer, they ignore you. If you suck up you get promoted.

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Frontier Response
2y
Thank you for letting us know about your experience. I can assure you, this does not align with our values. We’d like to hear more about your experience so we can be sure to address any issues. Please contact our Employee Support Team at FrontierCareersFeedback@ftr.com​
4.0
Jul 30, 2023

Good

Recommend
CEO approval
Business Outlook

Pros

Benefits, work and other benefits

Cons

Micro managing and management are the main

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Frontier Response
2y
We assure you that we continually strive to create an equal environment where all employees can advance their careers. We’re sorry that you had a negative experience with your management team. If you’d like to share more, please know you can contact us at FrontierCareersFeedback@ftr.com ​
1.0
Jul 4, 2023

Loved my job

Recommend
CEO approval
Business Outlook

Pros

Pay, benefits and the people

Cons

Management and the union president

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Frontier Response
3y
Thank you for your feedback. I can assure you that we care a great deal about our employees from the top down. Please know you can reach out to FrontierCareersFeedback@ftr.com to share more about your experience.​
Viewing 13 - 15 of 74 Reviews

Glassdoor has 2,671 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.