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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      57% would recommend to a friend

      (2,503 total reviews)
      avatar

      Nick Jeffery

      71% approve of CEO

      54% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Culture & values

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,503 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Nov 15, 2015

      Nobody Cares Anymore

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management used to care about us. One manager would come around every day to say hi. I would get balloons for every good survey I got. I don't anymore though. I think they ran out of helium or something. Base pay and Incentives are pretty good and the time off is good.

      Cons

      New management just wants to write everybody up. The culture has changed and isn't fun anymore. Nobody cares anymore.

      3.0
      Nov 14, 2015

      Not the best, but not the worst

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Benefit package, lots of PTO

      Cons

      Antiquated systems, Poor training; senior management very out of touch

      1.0
      Nov 14, 2015

      Internet Help Desk Technician

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great job if you have no experience in IT or within a call center. its a good place to start. If you do on the other hand its a joke. They will low-ball your pay from day one while adding more responsibility as time goes on. You have to do something really bad to actually get fired once hired on. If your motivated you can meet the Pay For Performance metrics for the most part.

      Cons

      Working with Pay For Performance, the company constantly changes the metrics to assure they do not have to pay employees by making the goals higher You will never be warned when your metrics that determine your pay will be changed and they will be changed frequently Management on all levels within the call center is a joke! Consistently promoting highly overqualified candidates with little to no education on the idea that this is the best job they will ever have so there is no chance of them leaving. The culture that is within the Frontier for their customer service department is to slam and cram customers and when customers become aware of the false charges the customer service reps always pass the buck.

      Viewing 1858 - 1860 of 2,503 Reviews
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      Glassdoor has 2,670 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.