Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 280 reviews)); "Good Benefits and vacation accrual" ((in 265 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 161 reviews)); "company offers a good salary" ((in 37 reviews)); "Work from home and flexible" ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 157 reviews)); "Poor upper management." ((in 91 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 64 reviews)); "No training for managers." ((in 46 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 46 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

May 28, 2013

Good company. Good people. Executive management really listens

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

In the first 12 months on the job, I met personally with 3 senior executives (in roundtable discussions). As a front line employee, I was shocked and pleased to be able to give feedback to executives. And they seemed to listen.

Cons

The company doesn't seem to mind when one employee steals sales from another employee. It happened to me twice and to others in my department. The fallout for the unethical behavior? None. The employees are still with the company. They place so much emphasis on selling that employees act unscrupulously, and then management, apparently, looks the other way. This is unacceptable management.

3.0

Mar 22, 2013

Could be better

Medium account manager

Recommend

CEO approval

Business Outlook

Pros

Good People. Some are trying very hard. The company wants to go in the right direction.

Cons

They are stuck with horrible process' and have no new technology to help orders thru their systems. Communications is poor between departments and levels.

4.0

Aug 3, 2012

Not the job for everyone, but when done right, can be quite rewarding!

Universal representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits and pay, especially for a newer employee like myself, as long as you prove yourself by selling like a mad man, while still making sure you are taking care of the customer, then it can be a good job to work. Great benefits, good pay, good teams and great supervisors. I highly recommend applying to the Everett call center!

Cons

Other representatives, the unfortunate side of any company, you get the honest hard working reps, then you get the reps that do not know their job as well. The frustrating issue that commonly occurs is other reps stealing your sales, that or reps cramming accts.

Viewing 2275 - 2277 of 2,502 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company. Good people. Executive management really listens

Could be better

Not the job for everyone, but when done right, can be quite rewarding!

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