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      Frontier

      Engaged Employer

      Frontier reviews

      3.4

      56% would recommend to a friend

      (2,502 total reviews)
      avatar

      Nick Jeffery

      70% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Senior management

      Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Oct 20, 2013

      Frustration and disappointment

      Management
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is no upside at this company. Most of the good people leave within 1 year. People from Verizon were quickly cast off from the organization.

      Cons

      It is a "my way or the highway" company starting at the very top. if you come from any reputable Organization, don't bother to try to work there, you will be completely frustrated.

      4.0
      Oct 20, 2013

      A good company atmosphere in which to work

      Collections associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The values of the company include having a positive attitude, doing thing right the first time, and treating one another with respect. The best value is putting the customer first. No matter where you work having these as values makes for a good work environment, and a customer that is going to feel the difference with the good customer service Frontier will give. Frontier prides itself in having a work force that is 100% United States based. You won't call customer service and be routed to a call center in India.

      Cons

      Frontier services the more rural areas of America. This means that many times the customers may not live right next to each other. The cost and time of running and repairing wires in more rural areas is greater when there aren't as many customers per mile paying for service that would help pay for the cost. Staying competitive is tough, especially with the population using the phone lines for phone calls less and using the phone lines for TV and High Speed Internet services more. Using phone lines to provide TV and High Speed Internet has a cost associated with making the wires TV and High Speed Internet ready. This cost needs to be offset by the number of customers serviced. Overcoming this obstacle in a rural community is going to be the key to Frontier staying in business. I don't believe that Frontier will be hiring any collections representatives in the Carmel Indiana area in the future because they inherited a work force that gets paid more than others. The same job can be done for less employee cost from another area of the United States.

      1.0
      Oct 19, 2013

      It's a living

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Team work, great people to work with

      Cons

      Upper management has no clue and is constantly changing direction

      Viewing 2287 - 2289 of 2,502 Reviews
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      ReviewsFrontier reviews

      Glassdoor has 2,670 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.