Frontier reviews

3.4

56% would recommend to a friend

(2,501 total reviews)
avatar

Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,501 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Jun 5, 2013
Recommend
CEO approval
Business Outlook

Pros

Was an ok place to work. Many nice people, many incentives

Cons

Company puts up your sales being stolen by other reps. Also puts up with disconnects being transferred back into the call que or accounts noted as being disconnected, but not done. Needs to fix the software as reps can also alter each others case notes and service order memos. Dont ever try to excel at your job too much, as then your sales start being questioned, even though they were ALL ETHICAL sales

1.0
Jun 3, 2013

Disorganized Company lacks maturity and discipline

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is okay and the health insurance is good.

Cons

Upper management seems to despise planning and structure. Like a car spinning its wheels on ice, they move real fast but don't get anywhere. Everything is treated as an emergency that has to be rushed to completion and systems are pushed into place long before they are ready. There's never enough time to set things up properly, but always plenty of time, at night and on weekends, to fix them later. Ugh. After seeing how their internal systems work, I would never be a customer of theirs and definitely not a shareholder.

1.0
Jun 2, 2013
Recommend
CEO approval
Business Outlook

Pros

Very few. Although some coworkers are good people to work with. Another pro is hopefully I'll be a former employee soon.

Cons

When I accepted this position I was warned by everyone that I've ever worked with that I would regret working for Frontier. Boy, were they right. They've had multiple open requisitions to hire and nobody in Rochester will interview there. Too much intellectual property is only known by long term contractors. And, now their contracts are being terminated no exceptions end of June. That is going to create extreme hardships in some systems because the employees on those teams haven't done anything in years. This company is in a death spiral.

Viewing 2317 - 2319 of 2,501 Reviews

Glassdoor has 2,669 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.