Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 273 reviews)); "Good benefits for employees and family" ((in 257 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 155 reviews)); "company offers a good salary" ((in 40 reviews)); "Work from home and flexible" ((in 35 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 154 reviews)); "Bad upper management." ((in 95 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 61 reviews)); "No training for managers." ((in 55 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,501 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,501 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

May 29, 2013

Great place to work, hard to advance in terms of position.

Universal service representative

Recommend

CEO approval

Business Outlook

Pros

Ever improving Technology, in terms of services we provide to the customer, the pay and benefits are incredible here in the Everett, WA call center. Management is approachable, what other place can you see the Call Center Manager and say: "How's going?" or joke around with them?

Cons

More and more limitations on our abilities, we require authorization to disconnect internet, and our abilities in terms of getting the job done for a customer are becoming increasingly limited. Thankfully they are working on better ordering systems, which will definitely improve processes.

4.0

May 28, 2013

Good company. Good people. Executive management really listens

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

In the first 12 months on the job, I met personally with 3 senior executives (in roundtable discussions). As a front line employee, I was shocked and pleased to be able to give feedback to executives. And they seemed to listen.

Cons

The company doesn't seem to mind when one employee steals sales from another employee. It happened to me twice and to others in my department. The fallout for the unethical behavior? None. The employees are still with the company. They place so much emphasis on selling that employees act unscrupulously, and then management, apparently, looks the other way. This is unacceptable management.

1.0

May 26, 2013

I would rather pick up trash at the dump than work here

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nothing. Absolutely nothing. There is nothing positive about this company.

Cons

Low pay. Poor benefits. Systems are circa 1979 or older. Disorganized. Poor service. No recognition. The lowest moral of any company I've been at.

Viewing 2320 - 2322 of 2,501 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to work, hard to advance in terms of position.

Good company. Good people. Executive management really listens

I would rather pick up trash at the dump than work here

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