Frontier reviews

Lots of problems at Frontier and the stock price along with what you read in the papers on their long term viability is accurate. FTR's issues are driven by those in the C-suite. Dan is a horrific CEO who has made multiple blunders in his approach and decision making. The Board is useless, they were not aware we did not have an ecommerce site until this year. FTR was about 20 years behind in creating an option for customers to purchase products online. The approach the C suite takes filters down as decisions even with mid level management do not make much sense, but that is driven by the senior leaders. FTR's issue is they have no products. For a telecom, they have no streaming service, no media or content, no cellular and they are depending on voice, broad band and TV services to sustain their business model. Voice is dead and TV is slowly dying. Just having broadband is not a sustainable model. FTR would have been better off spending $10B on cellular spectrum rather than the Verizon FiOS markets just to keep the other major players from gaining access to the spectrum. FTR will eventually either be purchased, go private or go bankrupt, with bankruptcy likely to occur before the other two options. It is evident internally that they are spinning their wheels to try and turn it, but they frankly do not have the intelligence at the C-suite to help them make good decisions. Lot of emotion and reactive approaches which never work long term.

This company is a joke, it was a great company to work for at first. Then they took over Verizon, and everything went downhill. They sold out the chat team to an overseas company Sykes, and everyone in chat lost their position, and was forced to be on the phones with no training at all. They gave no lowered goals, and the goals were completely unrealistic, that next to no one made them. They were constantly changing payouts, to make things even worse to achieve. Everyone I know has quit, and they lost their top sales. I was top sales every month, and never got recognized, but surely if you got a negative survey they hounded you. Surveys were constantly wrong, and given to the company not the rep, and the rep still got in trouble. My paycheck was always shorted and HR never returns calls. Management can care less about your feelings, and surely Dan McCarthy doesn't care, considering he sent out an email telling us that it was basically our fault for their downward spiral company. Leave while you can, and don't put them on a resume because you'll never get a job. Every employer knows how terrible they are, and doesn't give you the light of day.