Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)
avatar

Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Aug 5, 2011
Recommend
CEO approval
Business Outlook

Pros

If you have a union job, the health benefits and mandatory OT pay are the only positives but don't kid yourself, because the pay is not much to begin with.

Cons

The union pay has shrunk so much that unless you live down the street by yourself in a broom closet, you can find better pay somewhere else. because forget about having enough money for gas, or a car payment, no way are you going to support a family on the starting wage. The hours suck also because you get the late hours shifts with no calls yet you're held to the same quota as the ones who've been there for years and have better hours and more calls to make your sales.

2.0
Mar 11, 2011
Recommend
CEO approval
Business Outlook

Pros

Easy work due to being a low tech rural phone company. Premier products/services are voice, DSL and satelite TV service (stuck in the 90's). The company does offer decent benefits.

Cons

The company is in major chaos as a result of acquiring 14 states from Verizon. The systems are a mess and senior leadership doesn't know what to do with the FiOS product. In a reactionary mode to the cable competitors.

2.0
Feb 12, 2011
Recommend
CEO approval
Business Outlook

Pros

Lower level employees are good competent people.

Cons

Management does not have a good handle on how to suceed. There is not enough investment spending. Legacy systems are worst than most telecomm companies.

Viewing 2398 - 2400 of 2,500 Reviews

Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.