Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)
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Nick Jeffery

70% approve of CEO

53% positive business outlook

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Mar 20, 2012

One bad train wreck after another.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

In a bad economy, the pay is better than most. Benefits, for the moment are acceptable, but I wouldn't hold your breath. They're not bankrupt just yet. There are a few competent individuals employed, attempting to keep the place going.

Cons

Lack of technical competency in management, from the front-line 'Technical Managers', all the way up to the CEO. Company's management structure is staffed by former salesmen, from unrelated industries, with little if any background in the Telecommunications Industry. Managers are given absolute authority, without any real accountability. Knowledgeable employees, who seem to keep things a-float, are usually ignored, and dismissed. Training is superficial at best, but typically non-existent. Pay & Benefits are slowly eroding away, and company is searching for more creative methods to accelerate that process. New hires can expect lower pay & reduced benefits, with little if any type of real retirement. Company can't seem to shake their 'small-time' thinking, even after absorbing a sizable portion of the landline network from Verizon in 14 states. If things continue to follow their current path, expect Frontier to be the fourth company spun-off from Verizon to fail in bankruptcy. (i.e. pre-bankrupt by the likes of Hawaiian Telcom, Fairpoint Telcom, & Idearc Directory Distribution).

1.0
Jan 29, 2012

Very strange place to work with no support

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good co-workers who truly care about their jobs and their customers. Good customer experience the majority of the time.

Cons

Still managing company as a small business and will not invest in employees, systems or processes to enrich customer and employee experiences

2.0
May 8, 2011

Huge disconnect between marketing and sales.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good benefits and some good people to work with. Overall some good intentions, and a great review schedule to ensure your performance is continually evaluated.

Cons

Not very competitive products compared to what other companies are offering. It's hard to sell slower and more expensive internet.

Viewing 2404 - 2406 of 2,500 Reviews

Glassdoor has 2,668 Frontier reviews submitted anonymously by Frontier employees. Read employee reviews and ratings on Glassdoor to decide if Frontier is right for you.