Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (35) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 272 reviews)); "Good benefits for employees and family" ((in 254 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 154 reviews)); "company offers a good salary" ((in 42 reviews)); "Since Covid, the job type has been work from home and it has been flexible." ((in 34 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 152 reviews)); "Bad Upper Management." ((in 93 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 48 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 43 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

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Frontier

Frontier reviews

3.4

56% would recommend to a friend

(2,500 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Compensation and benefits

3.2

Culture & values

3.2

Work/Life balance

3.2

Career opportunities

3.1

Senior management

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,500 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Aug 31, 2010

Growing Company - Fast Paced - Innovative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Exposure to the Executive team in a matrixed growing (organic and inorganic) environment with limited bureaucracy. Entrepreneurial culture that is fast paced and nimble. HIGHLY Customer-centric and prides self on being best Customer Service Model in the Communications industry.

Cons

The culture is not for everyone. One of the reasons FTR is nimble and makes quick decisions is the lack of red tape and structure. Someone from IBM or GE, used to a highly structured, layered organization with lots of work life balance will struggle here.

5.0

Jun 23, 2010

The New Frontier

Offline universal services agent

Recommend

CEO approval

Business Outlook

Pros

I have to say that in my years of working in customer service this company is by far the best i have ever worked for and will be working here for a long time they have competitive pay, respectful staff, great management, and it is very will organized.

Cons

I have nothing to complain about the company has made many changes and there is always a reason for the changes and they are always for the better

2.0

May 22, 2010

none

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

pay is better than similar positions in area.

Cons

no where to go from this position.

Viewing 2488 - 2490 of 2,500 Reviews

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Jobs at Frontier