Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 285 reviews)); "Benefits were good as a former Verizon employee until 2011 started and health care was changed." ((in 255 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 158 reviews)); "company offers a good salary" ((in 39 reviews)); "Work from home and flexible" ((in 34 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 154 reviews)); "Bad upper management." ((in 94 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 57 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 44 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

2.0

Jul 24, 2015

Bad management

Telecom analyst

Recommend

CEO approval

Business Outlook

Pros

Poor work/life balance, take take take

Cons

Poor work/ life. Alance suck the life out of you

1.0

Jul 16, 2015

Frontier Misses the Mark

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pros, not much. Employees get a small discount on the products (phone, internet, TV). Frontier has a small 401K matching program.

Cons

Too much emphasis on selling products to customers. Frontier requires each employee to make sales (referrals). Not everyone is cut out to be a sales person. And the referral system is broken. Lower management to scared to discuss anything with upper mgmt. Upper mgmt. does not want to hear how the business really is. If lower mgmt. tries to say anything, they can be fired immediately. Upper mgmt. wants to get rid of employees and have contractors do the jobs.

5.0

Jun 23, 2015

I love my job, but nothing is perfect.

Ihd premium technical support

Recommend

CEO approval

Business Outlook

Pros

-Basic tech work for decent pay -Benefits -Full Time -Experience on the resume -Frontier hires from within so you can in fact move up from within the company -You can move up to things like the NOC (Network Operating Center) or Fiber Optics, or even the Malware/Offline team w/o any extra certifications simply by learning as you go along -If you don't know something you always have someone you can ask, whether it's a Lead, Senior Tech, the guy/girl sitting next to you... or Google... -If you can sell you can make a decent amount of extra cash and the more you sell the more you can make per what you sell -You can make more per hour depending how much you sell -Shift bids every 3 months so you depending on seniority you can kind of "mold" your schedule. -Friendly atmosphere from co-workers and superiors -Casual dress code

Cons

-Some the non-tech savvy are hired (not all the time, but more often then should happen) -Not enough field techs to meet the repair/installation demands -For some techs, empathy, compassion, and patience is lacking

Viewing 271 - 273 of 2,502 Reviews

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Jobs at Frontier

Service Representative - Residential Retention

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Bad management

Frontier Misses the Mark

I love my job, but nothing is perfect.

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Jobs at Frontier