Is Frontier Rochester a good place to work?

Employees in Rochester have rated Frontier with 3.2 out of 5 stars in 111 anonymous Glassdoor reviews. To compare, worldwide Frontier employees have given a rating of 3.2 out of 5. Search open jobs at Frontier in Rochester or explore more of the top rated companies in Rochester .

Does Frontier pay well in Rochester?

Frontier employees working in Rochester rate their compensation and benefits with 3.1 out of 5 stars based on anonymously submitted employee reviews on Glassdoor. This is 3.2% worse than the company average rating of all Frontier employees. Browse Frontier salaries in Rochester to find out how much you could get paid.

How is the work culture at Frontier in Rochester?

Employees in Rochester have rated Frontier with 3.4 out of 5 for work-life-balance (equal to company-wide rating), 3.8 out of 5 for diversity and inclusion (equal to company-wide rating), 3.2 out of 5 for culture and values (equal to company-wide rating) and 2.9 out of 5 for career opportunities (equal to company-wide rating).

How satisfied are Frontier employees in Rochester?

36% of employees in Rochester would recommend working at Frontier to a friend, compared to 37% of Frontier employees worldwide . This is based on 111 anonymous reviews submitted on Glassdoor.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 270 reviews)); "Good benefits for employees and family" ((in 254 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 153 reviews)); "company offers a good salary" ((in 45 reviews)); "Flexible and able to Work from home" ((in 34 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 151 reviews)); "Bad Upper Management." ((in 94 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 59 reviews)); "No training on technology or on the systems." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 47 reviews))

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier Rochester reviews

3.2

37% would recommend to a friend

(111 total reviews)

Nick Jeffery

28% approve of CEO

10% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.2

Compensation and benefits

2.9

Career opportunities

2.3

Senior management

Employees in Rochester have given Frontier a rating of 3.2 out of 5 stars, based on 111 company reviews on Glassdoor. This indicates that most employees have a good working experience in Rochester. The Frontier employee rating in Rochester is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

111 reviews

4.0

Jun 26, 2014

They had a great heritage, but lost it when it became all about the money

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In the early 1990's, Frontier (Rochester Tel at the time) was all about their employees. We used to have company picnics, elaborate sales kickoffs and wonderful holiday parties. And they provided great training to their new employees. But as the company grew, things changed.

Cons

Once the leadership moved out of Rochester, NY to Stamford, CT things started on a downward spiral. The focus became all about money and the bottom line, and no longer about customers and/or employees.

3.0

Jun 23, 2014

Challenging environment that fostered professional growth

Specialist

Recommend

CEO approval

Business Outlook

Pros

Recognition of hard work, support and encouragement to participate in community based activities, local model engagement, accessible upper management, exposure to a variety of work

Cons

Need for more effective and relevant communication from top down, less redundant layers of management

3.0

May 14, 2014

A good place to get some entry level experience, struggling to keep up with changes in IT.

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

PTO is great when the time is there, which it often isn't, still a strength Lots of cute little incentives, like raffles and such. Commission and pay for performance, if you can meet the ever-changing metrics. Some nice people Very easy to get hired

Cons

Some managers and coaches just don't care Training is awful considering the level of support they require you to give to customers, I'm positive a large portion of the techs can't tell you how DSL even works. They are told to just throw around fancy words like DSLAM and BRAS with no understanding. HR is the worst I've ever seen, to the point where I had to go to the director several times to make arrangements, no HR person in the building daily

Viewing 97 - 99 of 111 Reviews

Top companies for "Compensation and Benefits" near you

Cox Communications

4.1★Compensation & Benefits

Cellular Sales

3.6★Compensation & Benefits

UScellular

4.3★Compensation & Benefits

Claro

4.0★Compensation & Benefits

Jobs at Frontier

ACCOUNT EXEC, SMB D2D SALES

Construction Technician

B2B Account Executive – SMB Direct Sales

ACCOUNT EXEC, SMB D2D SALES

Frontier

Frontier Rochester reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

They had a great heritage, but lost it when it became all about the money

Challenging environment that fostered professional growth

A good place to get some entry level experience, struggling to keep up with changes in IT.

Top companies for "Compensation and Benefits" near you

Jobs at Frontier

Frontier reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Frontier reviews FAQs

Jobs at Frontier