Is Frontier Rochester a good place to work?

Employees in Rochester have rated Frontier with 3.2 out of 5 stars in 111 anonymous Glassdoor reviews. To compare, worldwide Frontier employees have given a rating of 3.2 out of 5. Search open jobs at Frontier in Rochester or explore more of the top rated companies in Rochester .

Does Frontier pay well in Rochester?

Frontier employees working in Rochester rate their compensation and benefits with 3.1 out of 5 stars based on anonymously submitted employee reviews on Glassdoor. This is 3.2% worse than the company average rating of all Frontier employees. Browse Frontier salaries in Rochester to find out how much you could get paid.

How is the work culture at Frontier in Rochester?

Employees in Rochester have rated Frontier with 3.4 out of 5 for work-life-balance (equal to company-wide rating), 3.8 out of 5 for diversity and inclusion (equal to company-wide rating), 3.2 out of 5 for culture and values (equal to company-wide rating) and 2.9 out of 5 for career opportunities (equal to company-wide rating).

How satisfied are Frontier employees in Rochester?

36% of employees in Rochester would recommend working at Frontier to a friend, compared to 37% of Frontier employees worldwide . This is based on 111 anonymous reviews submitted on Glassdoor.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 264 reviews)); "Good benefits for employees and family" ((in 263 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 159 reviews)); "company offers a good salary" ((in 41 reviews)); "Great boss, flexible hours, work from home" ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad Upper Management." ((in 93 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training on technology or on the systems." ((in 53 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 44 reviews))

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

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Frontier

Frontier Rochester reviews

3.2

37% would recommend to a friend

(111 total reviews)

Nick Jeffery

28% approve of CEO

10% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.2

Compensation and benefits

2.9

Career opportunities

2.3

Senior management

Employees in Rochester have given Frontier a rating of 3.2 out of 5 stars, based on 111 company reviews on Glassdoor. This indicates that most employees have a good working experience in Rochester. The Frontier employee rating in Rochester is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

111 reviews

5.0

Sep 29, 2022

Salary

Customer service

Recommend

CEO approval

Business Outlook

Pros

Time off and salary. Great Company.

Cons

None. It was a great experience.

Frontier Response

We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!

3.0

Feb 15, 2022

Returning to glory?

Engineer

Recommend

CEO approval

Business Outlook

Pros

A moderate sized company with small company feel.

Cons

Poor leadership led to many years of challenges. While I am no longer there it appears they are re-emerging with new leadership.

Frontier Response

Thank you for taking the time to share. We note and appreciate your feedback as it helps us work towards a better future. If you’d like to share more about your experience, please contact FrontierCareersFeedback@ftr.com

2.0

Feb 11, 2022

Bumpy ride

Security engineer

Recommend

CEO approval

Business Outlook

Pros

Great people to work with.

Cons

To many managers in other teams, nobody wants to take ownership

Frontier Response

Thank you for sharing your experience with us. Please know that creating a positive, healthy, and supportive work environment for our employees is something that we strive for every day. If you’d like to share more details about your experience, please contact FrontierCareersFeedback@ftr.com.

Viewing 16 - 18 of 111 Reviews

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Frontier Rochester reviews

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