Does Frontline Call Center pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontline Call Center employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontline Call Center. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Frontline Call Center?

79% of Frontline Call Center employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontline Call Center 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Frontline Call Center?

Customer Service Representative (14) , Customer Service Agent (6) , Account Manager (4) , Call Center Agent (4) , Customer Service Supervisor (3) , Sales Representative (3) , Blended Agent (2) , Blended Customer Care (2) , Client Success Manager (2) , Customer Service Representative (CSR) (2) , Quality Assurance Specialist (2) , Technical Support Analyst (2)

What are the pros of working at Frontline Call Center according to real employee reviews?

"Work from home, not much else." ((in 12 reviews)); "Great training" ((in 9 reviews)); "Working remotely, awesome managers who support employees, employees help each other as well." ((in 5 reviews)); "Everyone is friendly and willing to help each other succeed." ((in 4 reviews)); "The supervisors are great." ((in 4 reviews))

What are the cons of working at Frontline Call Center according to real employee reviews?

"Low pay" ((in 8 reviews)); "Benefits could be better but have improved in the most recent open enrollment period." ((in 3 reviews))

What are the top reviewed Frontline Call Center locations?

Eastsound , Friday Harbor , Atlanta , Virginia Beach , Houston , Bellingham , Jacksonville , Tampa , Richmond , Saint Louis , Milwaukee , Grayling , Grand Rapids , Washington , Charlotte , Coppell , Texas City , San Antonio , Little Rock , Arlington , Marysville , Seattle , Kissimmee , Hiram , Macon , Remote , Florida Ridge , San Juan Island

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Frontline Call Center

Frontline Call Center reviews

4.2

79% would recommend to a friend

(86 total reviews)

Jill Blankenship

86% approve of CEO

76% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.3

Culture & values

4.3

Work/Life balance

4.2

Senior management

4.1

Career opportunities

3.5

Compensation and benefits

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

86 reviews

5.0

Apr 3, 2022

work from home

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This is a 100% remote job. I love the company and employees. Everyone is sper helpful and u get great support. Vacation is a great plus.

Cons

i dont really have any cons I love my job

5.0

Apr 1, 2022

Great people

Blended call specialist

Recommend

CEO approval

Business Outlook

Pros

My experience here so far, had been to work with great people . My managers are great as are the people I work with

Cons

I don’t have any yet

5.0

Apr 1, 2022

I love it here so far!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

it's very helpful and can work around your day. the trainers are awesome!!

Cons

it is basically self-taught. but easy at the same time.

Viewing 34 - 36 of 86 Reviews

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Frontline Call Center

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Ratings by category

Ratings by demographic groups

Reviews by job title

work from home

Great people

I love it here so far!

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