Does Frontline Call Center pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontline Call Center employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontline Call Center. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Frontline Call Center?

79% of Frontline Call Center employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontline Call Center 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Frontline Call Center?

Customer Service Representative (14) , Customer Service Agent (6) , Account Manager (4) , Call Center Agent (4) , Customer Service Supervisor (3) , Sales Representative (3) , Blended Agent (2) , Blended Customer Care (2) , Client Success Manager (2) , Customer Service Representative (CSR) (2) , Quality Assurance Specialist (2) , Technical Support Analyst (2)

What are the pros of working at Frontline Call Center according to real employee reviews?

"Work from Home is great" ((in 12 reviews)); "Random clients no guidance, low pay" ((in 9 reviews)); "Great training" ((in 7 reviews)); "Supervisors always listen to your concerns," ((in 5 reviews)); "My manager is the best." ((in 4 reviews))

What are the cons of working at Frontline Call Center according to real employee reviews?

"Benefits could be better but have improved in the most recent open enrollment period." ((in 3 reviews))

What are the top reviewed Frontline Call Center locations?

Eastsound , Friday Harbor , Atlanta , Virginia Beach , Houston , Bellingham , Jacksonville , Tampa , Richmond , Saint Louis , Milwaukee , Grayling , Grand Rapids , Washington , Charlotte , Coppell , Texas City , San Antonio , Little Rock , Arlington , Marysville , Seattle , Kissimmee , Hiram , Macon , Remote , Florida Ridge , San Juan Island

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Frontline Call Center

Frontline Call Center reviews

4.2

79% would recommend to a friend

(86 total reviews)

Jill Blankenship

86% approve of CEO

76% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (86 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

86 reviews

5.0

Apr 20, 2022

Nice place t work at

Technical support

Recommend

CEO approval

Business Outlook

Pros

Training is useful and well worked through. supervisors are supportive but do not micromanage. mangers are friendly and open to suggestions (will listen to suggestions) very diverse work group and postions

Cons

No overtime, yet no 4 day full time schedules

2.0

Apr 18, 2022

Low pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from Home is great

Cons

Confused management Low pay Used by upper management that takes all the credit Overlooked for promotion

5.0

Apr 5, 2022

Great company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

At home Good pay Good hours understanding flexible team Great training

Cons

Wish we had more say in our schedule

Viewing 31 - 33 of 86 Reviews

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Jobs at Frontline Call Center

Remote Call Center Agent (TX, SC, NC, FL, GA ONLY)

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Bilingual- Spanish Customer Service Representative

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Nice place t work at

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