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      Frontline Call Center

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      Frontline Call Center reviews

      4.2

      79% would recommend to a friend

      (86 total reviews)
      avatar

      Jill Blankenship

      86% approve of CEO

      76% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      4.3

      Culture & values

      4.3

      Work/Life balance

      4.2

      Senior management

      4.1

      Career opportunities

      3.5

      Compensation and benefits

      Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      86 reviews
      5.0
      Oct 28, 2022

      One of the best companies to work for

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      From management to the agents, everyone is great to work with. Although we work from home, Management is very responsive and easy to communicate with. Frontline likes to grow its employees, so the opportunity to move up is very much possible.

      Cons

      I wish I could bump into some of the people I work with at the water cooler, but we work from home

      4.0
      Aug 19, 2022

      it's good

      Blended agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Learning about new companies and what they do. Working from home Immediate sups are very helpful. Training was thorough and helpful.

      Cons

      Pay is far less than the industry standard. Communication is not the best. One person is told something they pass it on to the next, then they pass it on. Like the game operator whereas at the end person the initial convo is warped. The amount of info you need to know due to working on 50-70 campaigns instead of just one or a few. Breaks are too short. Little to no coverage when something in your personal life comes up.

      5.0
      Aug 18, 2022

      Awesome Company

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Agent support is great they are always willing to help. Flexible work schedule

      Cons

      The pay could be better

      Viewing 40 - 42 of 86 Reviews
      Related searches: Frontline Call Center jobs | Frontline Call Center salaries | Frontline Call Center benefits | Frontline Call Center interviews
      ReviewsFrontline Call Center reviews

      Glassdoor has 89 Frontline Call Center reviews submitted anonymously by Frontline Call Center employees. Read employee reviews and ratings on Glassdoor to decide if Frontline Call Center is right for you.