Does Frontline Call Center pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontline Call Center employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontline Call Center. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Frontline Call Center?

79% of Frontline Call Center employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontline Call Center 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Frontline Call Center?

Customer Service Representative (14) , Customer Service Agent (6) , Account Manager (4) , Call Center Agent (4) , Customer Service Supervisor (3) , Sales Representative (3) , Blended Agent (2) , Blended Customer Care (2) , Client Success Manager (2) , Customer Service Representative (CSR) (2) , Quality Assurance Specialist (2) , Technical Support Analyst (2)

What are the pros of working at Frontline Call Center according to real employee reviews?

"Work from home, not much else." ((in 12 reviews)); "Great training" ((in 9 reviews)); "Working remotely, awesome managers who support employees, employees help each other as well." ((in 5 reviews)); "Everyone is friendly and willing to help each other succeed." ((in 4 reviews)); "The supervisors are great." ((in 4 reviews))

What are the cons of working at Frontline Call Center according to real employee reviews?

"Low pay" ((in 8 reviews)); "Benefits could be better but have improved in the most recent open enrollment period." ((in 3 reviews))

What are the top reviewed Frontline Call Center locations?

Eastsound , Friday Harbor , Atlanta , Virginia Beach , Houston , Bellingham , Jacksonville , Tampa , Richmond , Saint Louis , Milwaukee , Grayling , Grand Rapids , Washington , Charlotte , Coppell , Texas City , San Antonio , Little Rock , Arlington , Marysville , Seattle , Kissimmee , Hiram , Macon , Remote , Florida Ridge , San Juan Island

Frontline Call Center reviews

4.2

79% would recommend to a friend

(86 total reviews)

Jill Blankenship

86% approve of CEO

76% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (86 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

86 reviews

5.0

Jan 6, 2022

Wonderful company to work for

Call center agent

Recommend

CEO approval

Business Outlook

Pros

There are so many wonderful things about working for the company. My favorite is probably the work environment, flexibility with the needs of employees. I also love the company culture and enjoy working with everyone.

Cons

Cons I honestly have to say I have found none so far in the almost 2 years that I have been with the company it has been great

5.0

Jan 6, 2022

Company Review

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

I have enjoyed working for Frontline Call Center with headquarters in Eastsound WA for almost two years. The best asset in the company is the training and company culture enforced by Supervisors and Managers based on respect and integrity! I highly recommend working for Frontline Call Center!

Cons

No cons at this time.

5.0

Jan 6, 2022

Great Place to Work

Dedicated supervisor

Recommend

CEO approval

Business Outlook

Pros

Having been employed Frontline call center for over 8 months, I can say this is the most supportive management team I've had the privilege to work with. Upper management is interested in my thoughts and ideas, and continues to be invested in my success. We have a diverse array of clients and agents, but I have been lucky enough to work with a specialized unit, and it has been satisfying to watch our team grow, and expand our responsibilities for this client.

Cons

Holiday pay is somewhat limited.

Viewing 46 - 48 of 86 Reviews

Top companies for "Compensation and Benefits" near you

AT&T

3.8★Compensation & Benefits

Verizon

4.1★Compensation & Benefits

T-Mobile

3.9★Compensation & Benefits

Comcast

3.8★Compensation & Benefits

Jobs at Frontline Call Center

Remote Call Center Agent (TX, SC, NC, FL, GA ONLY)

REMOTE | Bilingual Spanish Customer Service Representative

Bilingual- Spanish Customer Service Representative