Does Frontline Call Center pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontline Call Center employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontline Call Center. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Frontline Call Center?

79% of Frontline Call Center employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontline Call Center 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Frontline Call Center?

Customer Service Representative (14) , Customer Service Agent (6) , Account Manager (4) , Call Center Agent (4) , Customer Service Supervisor (3) , Sales Representative (3) , Blended Agent (2) , Blended Customer Care (2) , Client Success Manager (2) , Customer Service Representative (CSR) (2) , Quality Assurance Specialist (2) , Technical Support Analyst (2)

What are the pros of working at Frontline Call Center according to real employee reviews?

"Work from home, not much else." ((in 12 reviews)); "Great training" ((in 9 reviews)); "Working remotely, awesome managers who support employees, employees help each other as well." ((in 5 reviews)); "Everyone is friendly and willing to help each other succeed." ((in 4 reviews)); "The supervisors are great." ((in 4 reviews))

What are the cons of working at Frontline Call Center according to real employee reviews?

"Low pay" ((in 8 reviews)); "Benefits could be better but have improved in the most recent open enrollment period." ((in 3 reviews))

What are the top reviewed Frontline Call Center locations?

Eastsound , Friday Harbor , Atlanta , Virginia Beach , Houston , Bellingham , Jacksonville , Tampa , Richmond , Saint Louis , Milwaukee , Grayling , Grand Rapids , Washington , Charlotte , Coppell , Texas City , San Antonio , Little Rock , Arlington , Marysville , Seattle , Kissimmee , Hiram , Macon , Remote , Florida Ridge , San Juan Island

Frontline Call Center reviews

4.2

79% would recommend to a friend

(86 total reviews)

Jill Blankenship

86% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

86 reviews

5.0

Jan 6, 2022

Love working for FCC!

Hiring manager

Recommend

CEO approval

Business Outlook

Pros

I have been with FCC for almost 1 yr and I truly love what I do. I love that our leadership team is always looking for ways to grow our company and our Agents. During this time I have received great praise for my work ethic as well as constructive criticism that has helped my professional and personal life.

Cons

Insurance is not super great, is not bad but can be better!

5.0

Jan 6, 2022

A great company with growth potential!

Co operations manager

Recommend

CEO approval

Business Outlook

Pros

Skys the limit with Frontline growth opportunities. Since it is a performance-based organization you can always ask to learn new tasks, management loves to showcase their agent's skills. The company also helps to support its agents in almost every aspect.

Cons

There can be a bit of turnover since the remote work field is exploding, causing a heavier call load per agent or team. The benefits package could be better, but I recall a time when it was nonexistent.

5.0

Dec 9, 2021

Great place to work!

Customer relationship manager

Recommend

CEO approval

Business Outlook

Pros

Family like setting, Flexible, Caring upper management, equal opportunity, benefits, listens to their employees. FCC treats you like a human being and not a number. Remote, work from home opportunity which for a lot of us is fantastic.

Cons

High cost benefits, but they are offered. Lower on the pay scale, but they do have employees based out of other states with lower min. wages. Other than that, no cons to this company.

Frontline Call Center Response

4y

Thank you for the feedback and for being our Frontline! We are thrilled to be offering a health insurance option at no cost to our employees starting January 2022.

Viewing 49 - 51 of 86 Reviews

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