Does Frontline Call Center pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontline Call Center employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontline Call Center. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Frontline Call Center?

79% of Frontline Call Center employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontline Call Center 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Frontline Call Center?

Customer Service Representative (14) , Customer Service Agent (6) , Account Manager (4) , Call Center Agent (4) , Customer Service Supervisor (3) , Sales Representative (3) , Blended Agent (2) , Blended Customer Care (2) , Client Success Manager (2) , Customer Service Representative (CSR) (2) , Quality Assurance Specialist (2) , Technical Support Analyst (2)

What are the pros of working at Frontline Call Center according to real employee reviews?

"Work from home, not much else." ((in 12 reviews)); "Great training" ((in 9 reviews)); "Working remotely, awesome managers who support employees, employees help each other as well." ((in 5 reviews)); "Everyone is friendly and willing to help each other succeed." ((in 4 reviews)); "The supervisors are great." ((in 4 reviews))

What are the cons of working at Frontline Call Center according to real employee reviews?

"Low pay" ((in 8 reviews)); "Benefits could be better but have improved in the most recent open enrollment period." ((in 3 reviews))

What are the top reviewed Frontline Call Center locations?

Eastsound , Friday Harbor , Atlanta , Virginia Beach , Houston , Bellingham , Jacksonville , Tampa , Richmond , Saint Louis , Milwaukee , Grayling , Grand Rapids , Washington , Charlotte , Coppell , Texas City , San Antonio , Little Rock , Arlington , Marysville , Seattle , Kissimmee , Hiram , Macon , Remote , Florida Ridge , San Juan Island

Frontline Call Center reviews

4.2

79% would recommend to a friend

(86 total reviews)

Jill Blankenship

86% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

86 reviews

2.0

May 31, 2021

Poor Management & Pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexibility, Easy to pick up, Reasonable hours

Cons

Poor Managements, Pay, Not everyone is on the same page, Rude Management, Bi monthly Pay

Frontline Call Center Response

5y

We are sorry you had a bad experience and will take this feed back into consideration as there will always be opportunities for improvement or change in our management styles. We do encourage and welcome exit interviews as a way to provide specific, experience based feedback that we can look into deeper. We are a performance based company and list our wages transparently in our job ads. It was good to hear you found value in the flexibility we provide.

5.0

May 31, 2021

Tier 1 Support Call CEnter

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

You need very little technical support experience to do well at this position.

Cons

If you have anything more than a basic knowledge of technical support practices, you can get frustrated quickly that you are unable to do more than referring people to a higher level team when basic attempts are made to resolve an issue.

5.0

Apr 11, 2021

Pretty good overall

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Quick & easy on-boarding process. Paid training. Set schedule. Overtime available on request. Team work. Communication with management.

Cons

Work on weekends depending on schedule.

Frontline Call Center Response

5y

We appreciate that you wrote a review! Inhouse hiring is something that we are passionate about. You identified an area that we are actively working to do better in through improved training, growth coaching, and stretch opportunities so our current employees can meet the opportunities that come with our company’s growth.

Viewing 55 - 57 of 86 Reviews

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